At Northshelf, we want you to be happy with your seasonal clothing purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds work when you shop with us. Please read it carefully before placing an order.

By purchasing from our Site, you agree to the terms of this policy.

​

1. Order Processing & Shipping Times

Because Northshelf operates on a dropshipping model, items are shipped directly from our third-party suppliers rather than from a Northshelf warehouse. As a result:

• Orders are typically processed within 1–3 business days

• Shipping times vary by supplier and destination, and typically range from 7–20 business days depending on the item and time of year

• You will receive a shipping confirmation email with tracking information once your order ships

• Seasonal demand (e.g., holiday periods) may extend processing and shipping times

​

2. Cancellations

• Orders may be canceled free of charge within 12 hours of purchase, provided the order has not yet been submitted to our supplier for processing

• Once an order has been processed or shipped by our supplier, it can no longer be canceled and must instead follow the return process below

• To request a cancellation, email info@northshelf.net with your order number as soon as possible

​

3. Returns Eligibility

We accept returns under the following conditions:

• Return requests must be submitted within 30 days of the delivery date

• Items must be unworn, unwashed, and unused, with original tags attached and in their original packaging

• Proof of purchase (order number or confirmation email) is required

• Final sale, clearance, and seasonal closeout items are not eligible for return, unless defective or damaged (see Section 5)

• Undergarments, swimwear, and accessories (e.g., earrings) are not eligible for return for hygiene reasons, unless defective

To start a return, contact us at info@northshelf.net with your order number and reason for return. We will provide instructions, including the correct return address, which may vary depending on the supplier that fulfilled your order.

​

4. Return Shipping Costs

• Unless the item is defective, damaged, or incorrect (see Section 5), the customer is responsible for return shipping costs

• Because items ship from multiple suppliers, return addresses may differ by order — always request return instructions from us before sending an item back

• We recommend using a trackable shipping method, as Northshelf is not responsible for items lost in transit during a return

​

5. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered:

• Contact us within 7 days of delivery at info@northshelf.net with your order number and a photo of the issue

• We will offer a free replacement, exchange, or full refund, including return shipping costs where applicable

• In some cases, based on supplier policy, we may issue a refund or replacement without requiring the item to be returned

​

6. Refunds

• Once your return is received and inspected (or approved under Section 5), we will notify you by email of the approval or rejection of your refund

• Approved refunds are issued to your original payment method (PayPal or credit card) within 5–10 business days of approval

• Depending on your bank or PayPal processing times, it may take additional time for the refund to appear on your statement

• Original shipping fees are non-refundable, except where the return is due to our error or a defective/damaged item

• If you paid via PayPal, refunds will be issued through PayPal; if you paid by credit card, refunds will be issued to the same card used at checkout

​

7. Exchanges

• We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original item (following Section 3) for a refund and place a new order

• For defective or incorrect items, see Section 5 for replacement options

​

8. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

1. Check your bank account or PayPal balance again

2. Contact your credit card company or PayPal, as processing times can vary

3. If you've done this and still have not received your refund, contact us at info@northshelf.net

​

9. Changes to This Policy

Northshelf reserves the right to modify this Refund & Returns Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. The policy in effect at the time of your order will apply to that order.

​

​

10. Contact Us

If you have questions about a return, refund, or this policy, please reach out to us:

Northshelf Email: info@northshelf.net

For information about how we collect, use, and protect your personal data — including your rights under the GDPR — please see our Privacy Policy.